Careers

Application Support Specialist

Devolutions is actively looking for a motivated Application Support Specialist in its Lavaltrie Office. The successful candidate shall possess a strong client-centric focus with a keen eye for problem solving.

Key Responsibilities:

• Monitor, investigate, answer and log application issues.
• Provide email and forum support to the community of users of Devolutions products.
• Provide telephone support to premium support subscribers.
• Work with the development team to identify and resolve system-related issues.
• Develop and maintain documentation relating to the support process, help files, and procedures within the department.
• Ability to write blog entries for common issues or best practices.
• Write and distribute internal communications regarding system-related issues.
• Liaise with other internal departments as required.
• Install, test, troubleshoot and document the procedure for the installation of new releases.
• Other projects as assigned by Management.

Qualifications:

• Post-secondary degree with related job experience in customer service or computer science.
• 1-3 years’ experience in a service desk role with a focus on customer service.
• Excellent problem solver and able to resolve unique problems where no precedent exists.
• Ideal candidate has excellent analytical and documentation skills, is proactive, energetic and a team-player.
• Ability to work effectively with customers.
• Bilingualism (French & English) both verbally & written is an asset.