FAQ

Here's a quick overview of frequently asked questions. For more information, please contact us.

Licensing

Yes, Remote Desktop Manager licenses are per USER, not per MACHINE. We have done this so that you can enjoy the product both at home and in your office without having to pay additional licensing fees.

No, Remote Desktop Manager is not a subscription-based service, and your license will never expire.

You will receive one full year of free upgrades and support.

After one year, you can choose to subscribe for regular maintenance and upgrades. There is a nominal fee involved.

Please note that if you choose not to subscribe for upgrades and maintenance beyond the first year, you will be unable to install the latest version(s) of Remote Desktop Manager.

To renew your RDM license – or a license for any other Devolutions product -- please follow these simple steps:

1. Visit our online store https://store.devolutions.net/
2. Select "Existing Customer" and enter your old licence key1, which can be found from the Help menu > Register Version
How do I renew - procedure

3. Choose a category based on your team size. Select "Team" for more than one user
4. Add Storage or Select a support plan if needed
4. Checkout by clicking on the checkout button
5. Enter your payment information.

*Please take note that if you've purchased a license pack (5-user, 10-user, 15-user), simply enter one of the license keys that you're using, and our online store will validate the package.

No problem! We’re pleased to offer special pricing to existing RDM Enterprise customers like you who would like to upgrade to another product or purchase more RDM licenses. To take advantage of this special pricing, please contact sales@devolutions.net.

The Site license grants you the right to use Remote Desktop Manager for all of your employees (unlimited users) for a single site (office).

The Country license grants you the right to use Remote Desktop Manager for all your employees (unlimited users), across multiple sites (office), located in a single country.

The Global license grants you the right to use Remote Desktop Manager for all your employees (unlimited users), across multiple sites (office), worldwide.

Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

It means unlimited concurrent users and unlimited data sources for one location (Site license), multiple locations across a single country (Country license) or worldwide (Global license). You can therefore create multiple databases (e.g. one for each department).

Please note that global licenses may be purchased by governmental entities only after the scope of the license (department, agency, ministry, etc.) has been defined and approved by Devolutions Inc. prior to purchase.

The Site license applies to affiliate companies, provided that they are in the same building. If that isn't the case, you can purchase multiple Site license, a Country license or a Global license.

Devolutions offer a 15% discount on our complete Remote Desktop Manager Suite (Enterprise, Online, Server), Password Vault Manager, and all of the other solutions in our catalog. To qualify, your organization must be a private or public school, college, university, institute or other educational or academic administrative organization.

To confirm whether your organization qualifies as an Educational User and if so, to receive the purchase instructions, please contact sales@devolutions.net

Each RDM user requires a license, regardless how many users are connected at the same time or not. So, if a team has 25 IT Pros, it would purchase 25 licenses. We offer multiple license packages (5-users, 10-users and 15-users), along with site and global options for larger organizations.

Free Edition

The Free Edition of Remote Desktop Manager is free for personal and commercial usage. At Devolutions, we believe that everyone needs and deserves to benefit from smarter, safer and more effective software solutions.

Enterprise Edition

To ensure that Remote Desktop Manager is future-proofed, we offer a full one year of free upgrades and supports. This includes ALL major and minor updates.

Please start by checking your SPAM folder. If you don't find the email from us in there, then it's possible that the email you entered during the buying process is invalid or incorrect. Please send a note to infos@devolutions.net with your name and a valid reply email address, and we will promptly re-send the serial number to you.