FAQ

Here's a quick overview of frequently asked questions. For more information, please contact us.

Licensing

Yes, licenses are calculated per USER, not per INSTALLATION. You can install Remote Desktop Manager on unlimited devices (laptop, desktop, home computer etc.), as long as you hold a license for each individual that connects to your system. (For example, 15 individual users would need 15 individual licenses.)

Yes, Remote Desktop Manager is subscription-based. You can subscribe for one (1) year or three (3) years at a time. It has to be renewed every year depending on your subscription plan.

To renew your RDM license – or a license for any other Devolutions product -- please follow these simple steps:

1. Visit our online store https://store.devolutions.net/
2. Select "Existing Customer" and enter your old licence key, which can be found under Administration → Licenses
3. Choose a category based on your team size
4. Add Storage or Select a support plan if needed
4. Checkout by clicking on the checkout button
5. Enter your payment information

No problem! We’re pleased to offer special pricing to existing RDM Team customers like you who would like to upgrade to another product or purchase more RDM licenses. To take advantage of this special pricing, please contact sales@devolutions.net.

The User license is an individual license. There must be a valid license for each individual who will have access to the software (just like a “Named User License”).

The Enterprise license grants you the right to use Remote Desktop Manager for up to 50 employees for a single site (location). Remote workers that are based in another office are NOT included in the license. A location is a place of work – if you are at another address, you will need another license.

The Platinum license grants you the right to use Remote Desktop Manager for more than 50 employees (51 users and up), across multiple sites (offices) worldwide. You will receive 1 license key and that key will allow unlimited users at unlimited locations (as long as it’s 51 employees/users and up).

The Enterprise site licence does not apply for company subsidiaries. For this particular case, you need to buy another Enterprise licence.

Each RDM user requires a license, regardless of how many users are connected at the same time. For example, if a team has 25 IT Pros, it would purchase 25 licenses.

Free Edition

The Free Edition of Remote Desktop Manager is free for personal and commercial usage. At Devolutions, we believe that everyone needs and deserves to benefit from smarter, safer and more effective software solutions.

Team Edition

Please start by checking your Spam folder. If you still can’t find the email, then it's possible that the address you entered during the buying process was invalid or incorrect. Please send a note to sales@devolutions.net with your name and a valid email address, and we will promptly send you the serial number.