Remote Desktop Manager has everything a support technician needs to manage remote desktop connections to a wide variety of different systems. It's more efficient than managing spreadsheets or text files to keep track of remote connections!
Remote Desktop Manager is extremely useful in my day to day work, making connecting to servers and services extremely easy across a wide variety of customer environments and connection types.
Remote Desktop Manager is one of the most feature-rich remote management tools I know. Aside from helping you organize your Remote Desktop connections, it supports a plethora of protocols and even allows you to administer virtualization solutions and cloud environments.