Steven LafortuneDevolutions is proud to announce a strategic investment in Mizo, an emerging innovator in AI agent automation for MSP service desks. Made alongside co-investor Telegraph Ventures, this investment reflects our ongoing commitment to building a stronger, more complete IT ecosystem for MSPs and IT professionals worldwide.
The investment is structured as a minority stake. Mizo will continue to operate independently under its existing leadership, while receiving strategic support to accelerate product development and market expansion.
What is Mizo?
Mizo is an AI-native platform that automates end-to-end resolutions across the MSP ticket lifecycle — from initial triage and routing through scheduling, technical remediation, documentation, and quality assurance. It’s designed to increase service capacity without proportional headcount growth, helping MSPs manage rising operational demand more efficiently.
The platform integrates with leading professional services automation (PSA) systems — including Autotask, ConnectWise, and HaloPSA — so service providers can automate repetitive service desk workflows while technicians focus on higher-value customer engagement and problem resolution. Mizo’s agentic platform is already deployed across more than 60 MSPs in North America and Europe.
A natural fit for MSPs and SMBs
Devolutions and Mizo serve the same core audience — managed service providers (MSPs), IT administrators, and mid-sized organizations doing more with limited resources — from two complementary angles:
- Devolutions secures and manages access, passwords, and remote connections
- Mizo automates the frontline service desk through autonomous AI agents
Together, they point toward better-integrated solutions for the same customers, reflecting a broader shift in MSP operations where manual ticket handling is increasingly replaced by automated workflows.
A strategic investment, not an acquisition
Mizo retains full operational autonomy and strategic direction. Devolutions’ role is to support and accelerate — not absorb.
“At Devolutions, we believe in the power of partnerships to move our industry forward. By investing in Mizo, we are supporting a team whose AI capabilities open meaningful opportunities across our ecosystem and for our customers. As we continue expanding our business across North America and internationally, we remain focused on partnering with companies that strengthen the global IT ecosystem and deliver lasting value to customers around the world.” — David Hervieux, CEO of Devolutions
What this means for Mizo
“MSPs have been hiring for years to absorb an ever-growing volume of tickets. Mizo flips that equation: our AI agents take charge of the complete ticket lifecycle, from triage to resolution, freeing Level 1 teams from repetitive work. This investment allows us to accelerate deployment of our end-to-end autonomous resolution platform to more MSPs and across additional technology ecosystems.” — Mathieu Tougas, CEO and co-founder of Mizo
Backed by Telegraph Ventures
This round was co-led by Telegraph Ventures, an early-stage venture capital firm investing in ambitious founders building the next generation of AI-native software.
“We believe AI won’t replace managed service providers, but it will fundamentally redefine how they operate and deliver value. As AI agents take on repetitive operational work, MSPs have an opportunity to evolve from reactive IT operators into strategic technology partners for small and midsize businesses. Mizo is building the AI-native customer support layer for that transformation.” — Etienne Mérineau, General Partner at Telegraph Ventures
Part of a broader strategy
The Mizo investment follows a consistent pattern of targeted moves by Devolutions — including a strategic investment in Obkio, sponsorships of open-source projects such as Avalonia and ControlR, and the acquisitions of PowerShell Universal and UniGetUI. Rather than pursuing consolidation, we’re building a connected ecosystem of complementary technologies that extend our platform and deliver more value to IT professionals and MSPs.
For all the details on the investment — including the perspectives from Devolutions, Mizo, and Telegraph Ventures — read the full press release.
