Devolutions is the leading provider of remote connections, network accesses, password and credential management tools for network administrators and IT executives. Founded in 2010, Devolutions helps IT departments become more efficient by delivering professional, low cost, easy-to-use management tools backed by a world-class support team. Devolutions is a privately owned company located in Lavaltrie, Canada.

Our firm's current roster of solutions includes Remote Desktop Manager, Devolutions Server, and Devolutions Password Hub.

JOB OVERVIEW

Devolutions is seeking a talented German-speaking Sales Account Manager to work remotely in Europe and expand our Sales Operations in Germany, Austria, Switzerland, Netherlands, Belgium, and other locations in Europe. Our Sales Account Manager (AM) will drive top-tier account revenue acquisition and revenue expansion. The AM is responsible for generating new business and expanding existing customer relationships. This position involves activities, such as responding to leads generated through marketing campaigns, participating in tradeshows, and proactively reaching out to potential and existing customers.

MAIN RESPONSABILITIES

In this role, the Sales Account Manager is expected to:

• Develop a territorial sales strategy based on Devolutions’ sales growth plan of expanding existing accounts and targeting new prospects.
• Develop and maintain a deep understanding of the company's products and services, as well as the needs of potential customers.
• Identify and target new business opportunities through discovery calls, interactive demos, and other means.
• Qualify leads and prospects and determine the most appropriate course of action, whether that be scheduling a demo, sending additional information, or picking up the lead from a fellow CSM, AM, BDR or SDR in the SalesOps Team.
• Engage with potential customers through various channels, including email, phone, chat and Teams meetings.
• Develop and deliver compelling sales presentations and demonstrations that highlight the value proposition of Devolutions’ solutions.
• Negotiate and close deals, working with the customer to ensure that their needs are met and that they are satisfied with the final quote.
• Manage and maintain relationships with existing customers, identifying opportunities to upsell and cross-sell additional solutions.
• Collaborate with marketing, customer success and other teams to create and execute sales and marketing campaigns that drive revenue growth.
• Act as a leader to meet or exceed assigned sales quotas target.
• Collaborate with subject matter experts and technical resources to address client needs.
• Keep accurate and up-to-date records of all sales activities, including customer interactions and deals closed.
• Overall, the role of a Sales Account Manager is to drive revenue growth by identifying, cultivating, and closing new business opportunities, as well as expanding existing customer relationships.

EXPERTISE & SKILLS

• Minimum of 5+ years of sales experience in tech
• Perfect German and English Speaking and Writing
• Ability to meet and exceed quota target
• Strong understanding of IT buyer persona
• Strong Business Acumen
• Strong Sales Acumen
• Customer orientation
• Sales goal-oriented
• Communication skills
• Negotiation skills
• Ability to convince/persuade
• Ability to lead a client meeting
• Tech savvy
• Salesforce

We monitor government policies very closely and adjust accordingly. The working conditions posted below are offered in normal times, but are subject to change without notice due to the COVID-19 pandemic.

Devolutions is the leading provider of remote connections, network accesses, password and credential management tools for network administrators and IT executives. Founded in 2010, Devolutions helps IT departments become more efficient by delivering professional, low cost, easy-to-use management tools backed by a world-class support team. Devolutions is a privately owned company located in Lavaltrie, Canada.

Our firm's current roster of solutions includes Remote Desktop Manager, Devolutions Server, and Devolutions Password Hub.

JOB OVERVIEW

The Level 3 technician performs a wide range of tasks in both pre-sales and post-sales support with potential and existing customers. The ideal candidate will have an excellent knowledge of the information technology field. The ability to establish and maintain strong relationships with customers over the phone and through web conferencing tools is essential. Ability to manage multiple tasks and adapt to frequently changing priorities is required as this position requires constant contact with customers. The successful candidate must be willing to put in the effort necessary to rise to Level 3 and become a resource person for our front-line agents.

MAIN RESPONSABILITIES

• Offer pre-sales services to potential customers;
• Offer a support service to current and new customers;
• Assist our sales department;
• Willing to be on call on rotation
• Tasks Description
• Develop, maintain and demonstrate a strong understanding of the Devolutions product platform;
• Effectively present solution paths using available materials (demonstrations, videos, presentations) via web conferencing tools;
• Establish trusting relationships with different levels of buyers and key decision makers among potential customers;
• Work closely with other departments to improve our products and close sales.

EXPERTISE & SKILLS

• Bilingualism is mandatory: 95% of our interventions are in English;
• Excellent oral and written communication skills;
• At least five (5) years experience in a technical position in the IT field;
• At least one (1) year experience in a customer support position (internal or external) in the IT field;
• Strong skills in a wide range of technologies (IIS, Active Directory, SQL Server, etc);
• Demonstrate the ability to explain business and technical concepts with ease over the phone or by email;
• Self-confidence, sociability and customer service skills;
• Ability to multi-task and to complete work despite numerous interruptions are essential qualities.

WORK CONDITIONS

• Great work environment
• 35-hour work week schedule
• Great insurance package
• Cell phone provided
• Free breakfast, snacks and drinks every day
• On-site gym
• Entertainment such as Pinballs, ping pong and Babyfoot tables, an outdoor volleyball field, etc.