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“The best tool is the one that lets you focus on solving problems, not managing them.”
— François Fournier, Founder, Service Informatique Fournier Inc.
For François Fournier, this isn’t just a clever quote — it’s how he runs his business.
As the founder of Service Informatique Fournier Inc., François has spent over forty years helping organizations quickly resolve IT challenges. From managing manufacturing systems to supporting government and financial networks, his work depends on one thing above all: efficiency.
“When you work alone, you don’t have time to waste. Every click matters.”
That’s why, for more than fifteen years, François has relied on Devolutions’ Remote Desktop Manager (RDM) — a tool that keeps his workflow faster, simpler, and more secure.
Looking for a smarter way to manage your remote connections? Start with RDM Free to simplify your workflow — and when collaboration becomes key, RDM Team has everything you need to scale securely.
Too Many Systems, Too Little Time
As an independent consultant, François supports multiple clients across completely different IT environments. Each has its own credentials, policies, and configurations. Managing all of that manually was a real headache.
“Before RDM, I kept repeating the same steps — connecting, opening the VPN, entering my credentials… too many clicks for simple tasks,” François says.
Then, one day, he discovered RDM.
“I think it was before Google even existed,” he laughs. “I found it on an old bulletin board, gave it a try, and never went back.”
One Dashboard to Manage Everything
RDM quickly became his command center — the place where every connection, password, and system is stored, encrypted, and ready to launch.
He uses it every day to:
- Manage RDP, SSH, and web sessions in one unified interface
- Store credentials in an encrypted vault he fully controls
- Automatically connect via VPN when needed
- Sync with Active Directory and Azure for seamless integration
- Synchronize his configuration across all his devices
“RDM is my main vault,” he explains. “I don’t have to rely on browsers that store passwords anywhere they want. With RDM, I control everything — even the encryption keys.”
From Seconds Saved to Hours Reclaimed
For François, time is money. Every second saved means faster troubleshooting, happier clients, and fewer productivity losses.
“Every second counts. When you work with critical infrastructures, time literally means money.”
He estimates that RDM saves him several hours each week simply by removing unnecessary steps. Whether it’s launching a VPN, finding a password, or reopening a session, everything happens faster.
“When you repeat those actions hundreds of times,” he says, “you realize how much time you used to waste before.”
A Reliable Tool You Can Count On
Since his very first day using RDM, François has only contacted Devolutions support twice.
“The product is solid,” he says. “And when I needed help, support was quick and clear. But honestly, RDM just works.”
He’s also a fan of Devolutions’ documentation:
“It’s written by people who understand users. You read an article once, and it all makes sense. That’s rare.”
A Tool He Recommends Without Hesitation
Even without any incentive, François doesn’t hesitate to recommend RDM to his clients.
“I’ve shown RDM to several companies,” he says. “All of them were impressed. Even the free version does better than many paid tools.”
Several of his clients have since adopted RDM after seeing it in action.
“When they realize they can do in one click what used to take five, they get it immediately.”
A Shared Philosophy: Simplicity
For François, RDM isn’t just software — it’s a reflection of what a great tool should be: clear, reliable, and designed for people.
Each new version brings meaningful improvements, never unnecessary ones.
“The developers always add the right features at the right time,” he says. “It’s like they already know what we need.”
That philosophy sums it up best: a good tool shouldn’t slow you down — it should help you move forward.
“When I’m supporting clients with critical systems, I can’t afford to wait,” François says. “RDM keeps me in control. That’s why I’ve been using it for so long.”
Ready to take the next step? Download RDM Free today and experience the difference. And when your team is ready to collaborate and centralize management, upgrade seamlessly to RDM Team.
