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The growing reliance on third-party vendors has helped companies cost-effectively drive productivity, performance, collaboration, compliance, and scalability. That’s the good news. The bad news is tha...
Over the past few years, the use of third-party vendors has increased dramatically as organizations look for ways to cut costs, increase efficiencies, and drive scalability. However, as Deloitte notes...
Love them or hate them (or maybe a bit of both), the fact is that channel-based messaging platforms have become mainstream communication tools. And not just for remote workers, either. Employees who a...
Discord. Slack. Flock. Ryver. Teams. Mattermost. Chanty. No, these are not the names of rock bands, racehorses, or breakfast cereals. They’re popular channel-based messaging platforms that allow teams...
Way back in 1968, the Beatles sang, “Help! I need somebody. Help! Not just anybody. Help! You know I need someone. Heeeeellllppppp!” Well, fast-forward more than half a century, and end users around t...
Every profession has its essential set of tools, and for people who work on IT helpdesks, there is nothing more vital than the ticketing solution. As the old saying goes: “If it’s not in the ticket, t...
We recently looked at several ways in which remote working is permanently changing the business landscape. Technology is a MAJOR part of this development — both in terms of getting rid of tools that a...
Before COVID-19, remote working was becoming more popular (despite some ill-advised and short-lived attempts by some companies to completely ban it). Now, though, remote working has become the norm. W...
We are nearly one-sixth of the way into 2021. The more dominating timeline, however, is measured by the pandemic. In this part of the world, it was about this time last year that EVERYTHING CHANGED. I...