Derick St-Hilaire
Hello there! My name is Derick St-Hilaire, and I’m the Salesforce Administrator here at Devolutions. I’m one of the more experienced employees here at Devolutions, and it has been amazing to see the company and community grow over the years. My primary responsibilities include managing our Salesforce platform, and working closely with our strategic partners and customers. I also oversee the management of Devolutions Force, which is our VIP Advocate Community. Academically, I have a bachelor’s degree in marketing. When I’m not working, I enjoy camping, walking my dog, playing video games, and I’m a huge movie fan — including the Star Wars franchise of course. If you would like to join Devolutions Force, or if you wish to get in touch, then you are welcome to contact me directly at dsthilaire@devolutions.net.
[New Feature Spotlight] Launching Embedded or Undocked Sessions in Remote Desktop Manager for Linux
People outside the IT field sometimes have difficulty grasping that geeks (and of course, I use this term with the utmost respect and affection) don’t just need reliable information to do their jobs e...
[New Feature Spotlight] Exporting/Importing Data Source Configurations & Entries in Remote Desktop Manager for Linux
Hello Linux fans, today we’re continuing our tour of some of the best features in Remote Desktop Manager for Linux with a look at one of my personal favorites: exporting or importing data source confi...
April Poll Results: Which IT Helpdesk Ticketing Solution Do You Use & What Do You Like/Dislike About It?
Way back in 1968, the Beatles sang, “Help! I need somebody. Help! Not just anybody. Help! You know I need someone. Heeeeellllppppp!” Well, fast-forward more than half a century, and end users around t...
April Poll Question: Which IT Helpdesk Ticketing Solution Do You Use & What Do You Like/Dislike About It?
Every profession has its essential set of tools, and for people who work on IT helpdesks, there is nothing more vital than the ticketing solution. As the old saying goes: “If it’s not in the ticket, t...
Behind the SOC 2 Report: An Interview with Devolutions' CSO and Director of Legal Affairs, Risk and Privacy
As we announced last week, we have successfully completed our SOC 2 compliance audit. Many of our technical and business staff members worked with Ernst & Young’s team on the SOC 2 auditing of Dev...
Microsoft Discontinues Remote Desktop Connection Manager (RDCMan) + Invitation to Try Remote Desktop Manager (RDM)
In March, Microsoft announced that it was discontinuing Remote Desktop Connection Manager (RDCMan) due to a major security flaw (CVE-2020-0765). Here is the bulletin: An information disclosure vulnera...
Why Account Brokering Is a Better Option than Resetting Passwords + How Devolutions Can Help
For several years, resetting passwords (a.k.a. account rotation) has been a standard best practice. For those outside the IT security world, this involves automatically generating a new password each ...
















































